Frequently Asked Questions
Find answers to common questions about Paige, healthcare compliance, and therapy documentation. Can't find what you're looking for? Contact our support team.
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Getting Started
How do I get started with Paige?
What therapy platforms are supported?
Do I need any special equipment?
How long does setup take?
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Security & Compliance
Is my client data secure and PHIPA compliant?
Where is my data stored?
Do you process data outside Canada?
How long do you retain my data?
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Features & Usage
How accurate is the AI transcription?
Can I edit the generated notes?
What note templates are available?
What file formats are supported for audio upload?
Can I use Paige for group therapy sessions?
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Billing & Plans
How does the free plan work?
What's included in the Pro plan?
Can I cancel my subscription anytime?
Do you offer discounts for students or non-profits?
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Technical Support
What if the Chrome extension isn't working?
Why isn't my audio being captured?
How do I export my notes?
What if my notes aren't generating properly?
Still Have Questions?
Our support team is here to help with any questions about Paige, PHIPA compliance, or technical issues.