Help & Support
Find answers to common questions, troubleshoot issues, and get the most out of your PHIPA & CRPO compliant therapy documentation platform.
Getting Started Guide
Step-by-step setup instructions
PHIPA Compliance
PHIPA compliance information
Troubleshooting
Fix common issues quickly
Contact Support
Get personalized help
Frequently Asked Questions
How do I get started with Paige?
Sign up for a free account, install our Chrome extension, and connect to your therapy platform. Our getting started guide will walk you through the setup process step by step.
Getting StartedIs my client data secure and PHIPA & CRPO compliant?
Yes, absolutely. Paige is fully PHIPA & CRPO compliant with end-to-end encryption, secure data transmission, and comprehensive audit logging. We never store audio recordings permanently and all data is encrypted at rest.
Security & ComplianceWhich therapy platforms are supported?
We currently support SimplePractice, TherapyNotes, TheraNest, and other major platforms. Our Chrome extension automatically detects your platform and adapts accordingly.
Platform SupportCan I view transcripts in real-time during sessions?
No, for privacy and therapeutic best practices, transcripts are only available after session completion. This allows you to focus fully on your client during the session.
FeaturesHow accurate is the AI transcription?
Our AI achieves 95%+ accuracy for clear speech in English. Accuracy may vary based on audio quality, background noise, and speaking patterns. You can always edit and refine the generated notes.
FeaturesWhat happens if I exceed my session limit?
Free accounts are limited to 10 sessions per month. Pro accounts have unlimited sessions. If you exceed your limit, you can upgrade to Pro or wait for your limit to reset next month.
Billing & PlansHow do I upgrade to Pro?
Go to Settings > Billing and click "Upgrade to Pro". You can pay monthly ($29) and cancel anytime. All upgrades are processed securely through Stripe.
Billing & PlansCan I export my notes?
Yes, Pro users can export notes in various formats (PDF, DOCX, TXT). Free users can copy and paste individual notes.
FeaturesTroubleshooting Guide
Chrome extension not working
Make sure the extension is enabled and has necessary permissions. Try refreshing the therapy platform page or restarting your browser.
- Check if extension is enabled in Chrome > Extensions
- Verify permissions are granted for your therapy platform
- Refresh the therapy platform page
- Clear browser cache if issues persist
Audio not being captured
Check microphone permissions and audio input settings.
- Ensure microphone permission is granted to your browser
- Check system audio input settings
- Test microphone in browser settings
- Verify therapy platform has audio access
Notes not generating properly
This may be due to poor audio quality or session length.
- Ensure clear audio with minimal background noise
- Check that session is at least 2 minutes long
- Verify your subscription allows note generation
- Contact support if issue persists
Still Need Help?
Our support team is here to help with any questions about PHIPA compliance, platform integration, or technical issues.
Documentation
Detailed technical guides
🔒 Security Note: When contacting support, never include client names, session content, or other protected health information in your messages. Our team will guide you through secure ways to share any necessary technical details.